What is the quality of your company?

Cannova Shop has ten years of export experience. The qualities of most products are above 99% purity, some are 99.7% purity.

Aluminum foil bag or as customer’s required.

Do I need to pay extra for shipping cost?

No, our price includes the shipping cost already; you need not pay for any tax or others.

May I order sample to test?

Yes, you are welcome to order the minimum quantity before placing bulk order.

What's the delivery time?

Usually, we will ship for you as soon as paid,or 2-3 days after the confirmation of payment.

Which shipping companies do you use?

EMS/ EUB/ USPS/ UPS/ TNT/ FEDEX and DHL.

What’s the correct mailing address for my area?

–Include Apartment/Unit number and postal codes for faster delivery. –If your address is not in the right format or is non-deliverable as addressed on the tracking due to wrong address format or any reason it is not our fault and we will not be giving refunds or re-ships. So please make sure you give us the right address and format.[/i] –Standard address format.

What can I do if there is a problem with my order?

PLEASE CONTACT US BEFORE LEAVING ANY NEGATIVE FEEDBACK!! We’ll do our utmost best to look for a solution! Our priority is to serve you very well so that you can always leave positive remarks/feedback as well as reference us and or bring us more orders/clients.

What are Bitcoins and how can I purchase them?

Payment is uniquely via bitcoins and is upfront, except for obvious reasons. -This link will tell and or explain everything you need to know about Bitcoins: bitcoin.org/en/getting-started. –Here are some sites where you can purchase Bitcoins from: localbitcoins.com, virwox.com, Coinbase.com

Do you keep a record of my address?

I have to keep a record of your address in case there are any problems, however, as soon as you’ve received your order your address will be deleted. And when next you wanna place another order, you can then provide your delivery address again. But for clients who register and order directly from our website, their info will not be deleted. This makes it easy for them to reorder without having to fill all those info over and over again.

Which shipping company do you use?/Can you provide me with me tracking number?

–Tracking numbers are only given out after the estimated shipping time and when the product has already been registered for shipping. So be patient while we do the packaging, registration and shipping. –However, we use UPS, EMS, FEDEX and DHL for shipping.

Why was my order canceled?

–If you provide us with your address in an incorrect format your order will be automatically canceled. –Please double check the required address format for your country and or State, and then resubmit your order.

I ordered multiple products; can they be shipped together?

–We try to ship all products from multiple orders together in one parcel but we cannot guarantee this especially for international shipments. –All international orders outside China take 5-14 days delivery period.

Yes! All our packages are carefully prepared to ensure there are no problems. Our products are double vacuum-packed and completely encased in a Mylar barrier ensuring the utmost stealth. Please understand that for security reasons we cannot provide further details about our stealth methods. DO NOT PM me asking for more information about this – any such messages will be ignored! You will find out soon enough when you order. Thanks in advanced for understanding.